The hottest innovation Unicorn global tourism serv

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Innovative Unicorn Global Travel Service Company deploys bright pattern contact center

for Omni channel customer participation

start-ups that subvert the tourism industry choose bright pattern for their global tourism service platform to provide customers with a seamless, easy, Omni channel experience

plus bright pattern, the world's leading innovation cloud contact center software provider, announced today, The company has been selected by an industry-leading global travel and experience booking platform as the core of its customer interactive operations. The start-up company, valued at more than $1billion, is growing rapidly, has the support of some of the world's largest investment companies, and is ready to completely change the way travelers book hotels, food, travel experience and activities. At present, the company's business is all over Asia. Recently, it has expanded to Europe and plans to enter the United States

the company has 16million website visitors from adsorbers in different languages and countries, including evolutionary proteins, thousands of emails every day, and plans to double the number of agents in the next six months. Therefore, it needs a scalable cloud platform with 100% uptime. The platform must be secure and can handle current and future sales as the company continues to grow

after evaluating numerous cloud contact center providers, this travel service company chose bright pattern because of its local cloud architecture, global functions, deep understanding of the Asia Pacific market, Omni channel capabilities, and the ability to deal with all traditional and emerging channels, such as chat software. The company has deployed bright pattern contact centers with voice, chat, e-mail and other language based predictive routing functions, and plans to add mobile channels for customer support embedded applications, as well as popular social software such as line. In addition, the travel company plans to use bright pattern AI and robotics in all channels to improve the customer experience and enhance the ability of agents

with bright pattern, tourism service companies can provide passengers with a simple and seamless way to discover and Book popular scenic spots, railway passes, local tourism, food choices and other unique experiences around the world. Since the company switched to the bright pattern contact center, the agency performance and customer satisfaction have improved significantly. Every 10 plastic bottles recruited in this activity park have improved significantly

Michael McCloskey, CEO of bright pattern, said: in addition to famous brands, we are also happy to cooperate with many disruptive start-ups. This innovative tourism service company needs a partner with the ability of innovative Omni channel contact center to support its innovative business across multiple languages and countries in today's channels and emerging communication channels for tourists. They are looking for a supplier with a similar commitment to innovation and ease of use

bright pattern introduction

bright pattern provides the simplest and most powerful Contact Center for medium-sized enterprise customers. Bright pattern provides the only truly Omni channel cloud platform that enterprise users can deploy quickly and flexibly, aiming to create more flexible, simple and fast customer service without expensive professional services. Bright pattern enables enterprises to provide easy personalized and seamless customer experience through traditional channels such as voice, text, chat, e-mail, video, message pull range and robots. The company was founded by industry veterans. These founders have created leading local deployment solutions and currently provide an advanced cloud priority solution architecture for the future. Bright pattern provides explanation of the control system of the tensile testing machine of the cloud contact center solution in 12 languages in more than 26 countries around the world

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